Best Practices

Creating a Consistent Client Journey

Creating a Consistent Client Journey

A client’s journey may begin with an application and end with a finalized adoption, but between those points, they interact with nearly every department at your agency. It’s important to create a consistent experience for your client and staff.

Improving Social Work Processes Through Understanding

Improving Social Work Processes Through Understanding

Implementing a new tool, training new staff, or trying to improve a process in your organization? Before you can explain or translate your existing workflow, you need to understand it, and diagraming is a great way to get a full picture of a process from start to finish.