Most case management platforms hide the price until you sit through a demo. We prefer you know costs upfront.
SAM is priced by seat. A seat is an individual license to access SAM. Pricing is tiered, so the cost per seat drops as you move into higher volume ranges. Sites start at a minimum of 5 seats.
Every user needs an available seat, so your seat count has to be equal to or greater than your number of users. You buy seats to match the size of the team using the system.
Transparent pricing for your mission.
What’s included, and what’s optional.
The core platform covers the day-to-day work: case records, checklists, reporting, the family portal, email capture, and up to 250 automations. A few optional features are available for agencies that need more:
Form Customizer, to build your own tables, fields, and forms without going through our team.
Auto Actions Packs, groups of 500 added when your enabled Auto Actions pass the 250 included.
Support that fits your budget.
Free support covers the everyday: how-to questions, incident management, online guides, and live office hours with our team. When you need deeper help, strategy, implementation, or data services, those are available as professional services. You can see how we define each on our support page.
Pricing built for agencies like yours.
SAM is priced to stay within reach of small and mid-sized agencies, so more of your budget stays with the families you serve.
Not sure how many seats you need?
Book a demo and we'll size it to your team and walk through what your setup would involve.
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Each Seat is an individual license that allows access to SAM. Seat pricing is tiered, so the cost per seat decreases as you move into higher volume ranges. The total number of seats must be greater than or equal to the number of users.
Users are individuals affiliated with a client who have been granted login access to the client’s SAM site. When granting access, the system checks for available seats before allowing a new user to be created.
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Optional features and settings that can enhance your use of SAM.
Form Customizer - advanced feature that allows users to build custom tables, fields, and forms without requiring SAM’s support team’s professional services.
Auto Actions Packs (500) - groups of 500 Auto Actions exceeding the 250 included.
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We know your team is juggling a lot, and sometimes technology can feel like one more hurdle. We offer flexible options to fit your budget and make sure you’re supported.
Our free support includes general how-to questions, incident management, online guides, and live office hours with our support team. When you need deeper help—like strategy, implementation, or data services—we also offer professional services.
Click here to learn more and see examples of how we define Support.
SAM Pricing
| Number of Seats* | Monthly Seat Fee☨ | Annual Seat Fee☨ |
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* There is a minimum requirement of 5 seats.
☨ This is a graduated pricing system, so seats within the range are billed at that amount.
Add-Ons
| Feature | Description | Pricing |
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