A client’s journey may begin with an application and end with a finalized adoption, but between those points, they interact with nearly every department at your agency. It’s important to create a consistent experience for your client and staff.
Requiring a field is a great way to ensure you get the information you need. It's also an easy way to annoy the person filling out a form. This is why you should be clear why and when a field is required to move on.
Still asking your families to email (or snail mail??) you documents? With SAM's public checklists, families can log in to their secure checklist and clearly see the tasks they need to complete during each part of a program.
Implementing a new tool, training new staff, or trying to improve a process in your organization? Before you can explain or translate your existing workflow, you need to understand it, and diagraming is a great way to get a full picture of a process from start to finish.
For good or bad, adoption practices are often shaped by politics, be it local or international. But do our elected officials have a clear sense of the issues facing agencies, adoptive families and children waiting for placement?
Introducing the "DID YOU KNOW??" video series, in which Sara share's some SAM knowledge in 47 seconds or less. This week you'll learn how to add clickable buttons or icons that will take your SAM forms to the next level.